o3MAR10
We went out to shop for our necessities.
Our lecturer, Mr Wong, brought us to a huge supermarket nearby. It was about a busstop's distance away from our hostel. We walked there, passing a row of shophouses along the way. They looked old and the original white paint have already turned grey. And unlike Singapore, wires are not hidden underground. Instead, they hung from street lamps.
The supermarket sells many many different types of items. from clothing to food, and from skincare products to toiletries. It's sort of like our Fairprice Extra in Singapore.

After we finished choosing the items that we wanted, we proceeded to the counter to pay for the stuff. When we left, we exited a gantry and had to get out receipts stamped. For what reason, i'm not very sure. But i'm guessing that it is to prove that we have paid for the items and they were bought from that store. This is a practice not practised in Singapore.

Then we realised, the kettle that we bought, was priced at 128 yuan on the receipt, instead of the 69 yuan we saw earlier. So we approached the Customer Service counter and asked the person in-charge.
She refunded us 128 yuan and told us to 'buy' the kettle again. And so, we manage to refund our 69 yuan that they accidentally charged us. This of course, surprised me. Because in Singapore, what most probably would happen is that, the person in-charge would tell us to use up that $69 by choosing more items from the store. Which we might end up paying more, if we overshot that amount.

After that, we came back to the Hostel.

In the late evenings, we went out for dinner. The pavement we walked on was dark as the street lamps went not in working condition. Unlike in Singapore, where it's always very brightly lit. After dinner, we went to a shop nearby and bought a router and some connecting wires for the internet. The shop owner told us that we could go back within 3 months if anything is wrong with the router. One of us asked, "so can we come back and exchange back the stuffs after 6 weeks?" And that kind shop owner said that we could. Which solves the problem of what we are going to do with the stuff after we go back to Singapore. Such a thing, would not happen in Singapore.

In the 2 incidents, it shows how different the customer service in China and Singapore is. In Singapore, most, if not all, would have this exchange policy that says "Strictly no refund of money". Whereas over in China, there's no such thing. So i think that it is a really good system, from the eyes of a customer.

Labels: OIP IS MODULE

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o3MAR10
We went out to shop for our necessities.
Our lecturer, Mr Wong, brought us to a huge supermarket nearby. It was about a busstop's distance away from our hostel. We walked there, passing a row of shophouses along the way. They looked old and the original white paint have already turned grey. And unlike Singapore, wires are not hidden underground. Instead, they hung from street lamps.
The supermarket sells many many different types of items. from clothing to food, and from skincare products to toiletries. It's sort of like our Fairprice Extra in Singapore.

After we finished choosing the items that we wanted, we proceeded to the counter to pay for the stuff. When we left, we exited a gantry and had to get out receipts stamped. For what reason, i'm not very sure. But i'm guessing that it is to prove that we have paid for the items and they were bought from that store. This is a practice not practised in Singapore.

Then we realised, the kettle that we bought, was priced at 128 yuan on the receipt, instead of the 69 yuan we saw earlier. So we approached the Customer Service counter and asked the person in-charge.
She refunded us 128 yuan and told us to 'buy' the kettle again. And so, we manage to refund our 69 yuan that they accidentally charged us. This of course, surprised me. Because in Singapore, what most probably would happen is that, the person in-charge would tell us to use up that $69 by choosing more items from the store. Which we might end up paying more, if we overshot that amount.

After that, we came back to the Hostel.

In the late evenings, we went out for dinner. The pavement we walked on was dark as the street lamps went not in working condition. Unlike in Singapore, where it's always very brightly lit. After dinner, we went to a shop nearby and bought a router and some connecting wires for the internet. The shop owner told us that we could go back within 3 months if anything is wrong with the router. One of us asked, "so can we come back and exchange back the stuffs after 6 weeks?" And that kind shop owner said that we could. Which solves the problem of what we are going to do with the stuff after we go back to Singapore. Such a thing, would not happen in Singapore.

In the 2 incidents, it shows how different the customer service in China and Singapore is. In Singapore, most, if not all, would have this exchange policy that says "Strictly no refund of money". Whereas over in China, there's no such thing. So i think that it is a really good system, from the eyes of a customer.

Labels: OIP IS MODULE

...